❓ Frequently Asked Questions

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• How do I book a van and man service?

  • You can book by phone, email, or through our online form. We’ll confirm availability, provide a quote, and guide you through the next steps.

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• Is there a minimum booking time?

  • Yes — all bookings require a minimum of 2 hours. Luton van hire has a 3-hour minimum.

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• Do your prices include VAT?

  • Our prices are inclusive unless stated otherwise. If you need a VAT invoice, just let us know.

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• Can I help with the loading and unloading?

  • Absolutely. You can choose to assist the driver yourself or opt for a second mover to help with heavier items.

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• What if my job is outside the 15-mile radius?

  • We’re happy to travel further — additional mileage charges will apply. Just let us know your location and we’ll provide a tailored quote.

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• What happens if I need to change my booking?

  • We understand plans can shift. Please contact us as soon as possible. Amendments may incur an administrative fee depending on the notice period and nature of the change.

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• What’s your cancellation policy?

  • If you choose to cancel your booking, the 25% deposit is non-refundable. We recommend reviewing your schedule before confirming.

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• Do you offer weekend bookings?

  • Yes, we do. Weekend rates may differ slightly, especially for larger vans. Contact us for a weekend quote.

 

💬 Still have questions?

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We’re here to help. Get in touch and we’ll be happy to provide advice, quotes, or support tailored to your needs.

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